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QUALITY

All our jewels are made in 925 STERLING SILVER,
this means that 92.5% is pure silver, while the remaining part, 7.5%, is made up of copper.
Light, heat and humidity are enemies of silver and contribute to its blackening; this is not a problem as it can be easily cleaned and will keep all its properties like the first day.
We invite you to access the advice section for your jewels to find the right solution for you.

If your jewel does not have the desired quality, we want to give you the best solution to make you happy, this is to remind you how important each of you is to us!

HAYAMI issues one year warranty from product delivery.
Lets see together what this guarantee covers:

If in this period your jewel has been broken or damaged, please contact us to explain the problem. We will need you to keep the defective product and send us a photo showing the condition so we can work it out; Once the condition has been assessed, we will offer you a solution.

PLEASE NOTE: THE WARRANTY DOES NOT COVER BREAKAGE DUE TO IMPROPER USE. IT DOES NOT COVER USE CAUSED WEAR AND DIRT OF THE JEWELRY.
IN CASE OF DIRT PROBLEMS YOU CAN CLEAN YOUR JEWELS WITH OUR METHODS. CONTACT US TO FIND OUT THE BEST WAY TO CLEAN! IF THE PROBLEM PERSISTS WE WILL ASK YOU TO SEND A VIDEO CLEANING YOUR JEWELERY BEFORE PROCEEDING TO ANY SOLUTION.

THE FASTEST WAY TO CONTACT US 
EMAIL TO 
ecommercehayami@gmail.com
WHATSAPP 375-5497774





 

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