FREQUENTLY ASKED QUESTIONS

What are the dimensions of the necklaces?

In all the descriptions of each of them you will find the measures, since we have different models with different measures. Not all necklaces come with an adjustable chain that you can adjust according to your taste.
How do I know my ring size?

Just to avoid having difficulty buying this type of product, at the moment we have decided to rely only on adjustable rings for every type of hand and need.
How does the jewelry arrive and how many boxes will I receive with my order?

The jewels of your order will arrive in HAYAMI boxes. Every three jewels you will receive a box. Should you have to make a gift and would like to have an extra box, do not hesitate to contact us, we will try to make you happy.
How can I be sure that I have made the correct purchase?

All you need to do is check that a confirmation email from HAYAMI has arrived in your inbox. If you haven't received an email in your inbox, you can look in your spam or junk folder, as it may have arrived there. If you are not sure, please contact us so that we can confirm whether or not the purchase was successful or not.
What does it mean when a product is "out of stock" or out of stock?

It means that at that moment we have no more stock of that product and it is out of stock. If the product is still on the web, it means that it will soon be reabsorbed, don't worry.
There was a template on the website and now it's gone. Will it be restocked?

If a product no longer appears on the website it means that we will no longer have it, but if you really liked it, write to us and we will do our best to have it again for you.
PAYMENT: Can I pay cash on delivery?

We also have this form of payment, but it is possible to make the purchase by credit card, PayPal or bank transfer, all fast, secure and traceable methods.
Do you make exchanges or returns?

Sure! For information on exchanges and returns, go to the appropriate section and there you will find all the information that is right for you. If you have any doubts, do not hesitate to contact us.
SHIPPING: Where do you send?

Worldwide!!!!!!
How long will it take for my order to arrive?

Depending on where you order from and the shipping you choose. All delivery times will start from the next day of the order. All days are counted as working days. In the event that the order does not respect the established deadline, HAYAMI will not be responsible, since it will be an error of the transport company.
How much is shipping?

It depends on where you want us to send it. To find out the prices, consult the shipping guide.
Can I know the status of my order?

Once the package leaves our office, you will receive an email where you will see the "view tracking" option, once you click on it a map will appear and below you will see that it says "tracking number", click on the link that comes out right below and you will be able to see the tracking on the transport company's website. The courier will also contact you via sms or email, and will give you the delivery date and his contact telephone number so that you can make any type of request or agree a delivery time with them. If you do not receive any contact after the order has been prepared, please contact us and we will provide you with the tracking number.
Which courier do you send your parcels through?

We use.several transport companies. We work with DHL, UPS, and the Post Office.